Treatstock Terms and Conditions

I. INTRODUCTION:

Welcome to Treatstock! We are thrilled to have you here. Please read these Terms and Conditions carefully before accessing the Site, it is a binding agreement that you accept when you are browsing or registering to use Treatstock. 

The terms and conditions are legal obligations between you and Treatstock, Inc. and its affiliates (collectively, '”Treatstock”, “we”, “us” or “our”). This agreement (together with Treatstock's Privacy Statement, the “Terms and Conditions”) regulates your rights and responsibilities when you use the services provided by treatstock.com, (the “Treatstock Site” or “Site”) and any Treatstock mobile applications (the “Applications”).

By using our Services, you agree to and are bound by these Terms and Conditions, and are subject to all applicable laws and regulations. You also confirm that any 3D file (“3D Model”) uploaded to the Treatstock Site does not infringe on any federal law or regulation, including but not limited to those referring to firearms. Treatstock reserves the right to make changes to the Site, the Services and the Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on the Site or through some other reasonable method. Treatstock will take reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Site regularly to ensure that you are aware of all the terms governing the Site and the Services. Also, you are responsible for maintaining applicable standards maintained by ASTM, ANSI, ASME, or other comparable standards organizations. If you do not agree to all of the terms and conditions described above, do not access or use this Site. 

II. DEFINITIONS:

Site: the Site offered by Treatstock at treatstock.com refers to the Treatstock Site, API’s, software applications or any approved means or utility either currently in existence or in the future; the software and source code used by Treatstock to provide such services; user interface layouts, designs, images, text, knowledge base articles, program offers; site information provided in reports (such as popular keyword searches); and all other intellectual property protected under copyright, trademark, patent, publicity, or any other proprietary right.

Treatstock: includes Treatstock, Inc. and all licensed affiliates and partners.

Visitor: registered or unregistered User who is browsing the Site.

User: an individual or a legal entity making the use of the Services that are offered through the Site.

Account: User's registration record on Site.  

3D Model: 3D printable file supplied by the User. 

3D Print: 3D model turned into a physical object by a 3D printer.

Author: the User who supplies a 3D Model for Treatstock.

Manufacturer: the User who operates a 3D printer and offers 3D printing services through the Site.

Order: An Order placed by the User through the Site for a 3D Print with the selected Manufacturer to turn the Author’s 3D Model into the 3D Print upon receiving the payment for the Author, Manufacturer, Service and Delivery Fees. 

Customer: is a person who uses the Site to Order a 3D Model or 3D Print.

Product Page: is the product page or interface that displays the 3D Model Assets available for Order, typically on the Site treatstock.com.

Delivery Service: third party services used for delivery of the 3D Print from the Manufacturer to the Customer.  

User Content: 3D Models, images, videos, text, or any other content that the User submits to the Site. 

Author Fee: the total fee due to the Author for use of the 3D Model in a particular Order.

Printing Fee: the total fee due to the Manufacturer for the printing services, including the start-up and material costs for printing job used to produce the 3D Print, offered and indicated by the Manufacturer as indicated on the Site. 

Service Fee: the fee due to Treatstock in consideration for the Services provided by Treatstock and any applicable taxes. 

Delivery Fee: the fee due to Treatstock or third party for delivery of the 3D Print from the Manufacturer to the Customer. 

Services: The services offered by Treatstock through the Site as set forth in the clause “Service” in section 3 below of these Terms and Conditions. 

Intellectual Property: means copyright, patent, trademark, trade secret, right of publicity, or any other proprietary right throughout the world.

III. TREATSTOCK SERVICES: 

The Treatstock Services combine different 3D printing necessities provided through the Site. Treatstock is a marketplace for searching and ordering anything that can be made on a 3D printer.

Users will be able to choose from a wide range of 3D Models that has been added by a designer and then print this Model on a 3D printer. Also, the user is able to select a print service and this print service will manufacture a Model into a real object and ship it to you. Additionally, the user can request to create a custom made 3D object by a designer. 

Treatstock also offers support for designers and print services if they have problems with the manufacture of 3D Models. There is a community support system and forums for Treatstock members for questions and sharing their experiences.

In addition, the owner of the print service has access to educational materials to help with the manufacturing process. 

 IV. TERMS OF SERVICES:

In order to use the Services, you certify that you are of lawful age to make a legal agreement. If you are under the lawful age, you may use Services of Treatstock.com solely with parental or guardian acknowledgment.  

In order to use and access the Services you are responsible for providing, maintaining and updating your full legal name, current address, phone number, a valid email address, and any other required information to complete the registration.  In our sole discretion, we may deny the use of the Services to any person or entity for an Account.  

You are responsible for secure storing of your password. Treatstock cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.  

You authorize Treatstock to communicate with you via an email address provided during registration.   

To cancel your Treatstock account, you can do one of two things. You can send us a message through the website to our support service, or you can email us through your account.

The Services must not be used for any illegal or unauthorized purposes that could violate any laws and regulations.  

A failure to comply or violation of any term in the Terms of Service as determined in the sole discretion of Treatstock will result in an immediate termination of your Services.

We reserve the right to refuse the Services to, or terminate the Services, of anyone at any time without notice for any reason. 

The Services offered by Treatstock through its Site consist solely of providing an online platform that facilitates Manufacturers to offer 3D Prints of the Author's 3D Models to Users with the possibility of using Delivery Services, including the payment transaction between Users, Authors, Manufacturers and Delivery Service Providers.  

The Services enable Authors to upload the 3D Model and other Content to our Site and specify the Author's fee. The Services enable the Manufacturer to list the 3D printing services and specify Printing Fee for the services on the Site. This allows the User to place the Order with the Manufacturer to turn the uploaded 3D Model into the 3D Print. Once the Order has been processed, the User will select the delivery method. The Manufacturer will hold the 3D Print on behalf of the User until the 3D Print is shipped. Also, the User will be able to pick up the 3D Print if desired.   

Treatstock is not a party to any agreements entered into between Manufacturers, Authors and Users, nor is Treatstock a manufacturer or a provider of any printing services or financial services. 

Treatstock has no obligation to control the conduct of Manufacturers, Authors and Users, the Content uploaded to the Site by Users and the 3D Print and services provided by the Manufacturer. Treatstock disclaims all liability in this regard. 

Treatstock provides protection for all purchases, and thus reserves the rights to terminate the Order and return money back to the Customer fully or partially by its sole decision using the procedure described in “purchase protection and return policy” clause in section XII. 

V. USER:

The Services offered by Treatstock are available only to individuals who are 18 years or older, who can form legally binding contracts under applicable law and who have registered as the User on the Site by creating the Account. 

The User or any Visitor to the Site represents and warrants that all information submitted to the Site is accurate, truthful, lawful and does not infringe any rights of third parties. The User or any Visitor of the Site warrants that it will not use the Services to: 

  • contact another user of Treatstock for the purpose of soliciting your services outside of Treatstock
  • send any unsolicited mass mailings ("Spam");
  • launch or use any automated means or process, including but not limited to “spiders”, “robots”, “load testers” etc., for sending more communication than a natural person could reasonably produce or to create Users accounts (except that we grant the operators of public search engines revocable permission to use spiders to copy materials from the Sites or Services for the sole purpose of, and solely to, the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); 
  • collect or store personal information from other Users other than the information collected during the normal course of using the Service;  
  • threaten or harass any person or entity; 
  • gain or attempt to gain unauthorized access to any computer system, server, network or hardware of Treatstock, other Users or any other third party; 
  • in any way that could overload, damage, disable, disrupt or harm the Service or interfere with any other User’s use of the Service; upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data; 
  • adapt, modify or reverse engineer any of the systems or protocols of Treatstock; 
  • adapt, modify or reverse engineer other User’s 3D Model and any of its derivatives in any form or format; or 
  • reformat, resell, or redistribute the Service in any way without the explicit consent of Treatstock in writing. 

To use some Services, you must register for an account on the Site (an “Account”). You must provide current, accurate identification, contact, and other information that may be required as part of the Account registration process and/or continued use of the Service, and you must keep your Account information updated. You shall not:  

  • select or use, as a username, a name of another person with the intent to impersonate that person;  
  • use, as a username, a name subject to any rights of another person without appropriate authorization; or  
  • use, as a username, a name that is otherwise offensive, vulgar or obscene.

You are responsible for maintaining the confidentiality of your Service password and Account, and are solely responsible for all activities that occur on your Account. You must notify us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account. We will not be liable for any loss or damage from your failure to maintain the security of your Account and password.  

You shall have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates. 

In the event, Treatstock determines the User has breached these Terms and Conditions, Treatstock may, at its sole discretion, without any compensation deny the User or entity any further access to the Site, and/or any of its Services, and/or change the eligibility criteria at any time without notice.

Any attempt by the User to damage the Site or to undermine the legitimate operations of the Services may be a violation of criminal and civil laws, and should any such attempt be made, Treatstock reserves the right to seek damages from any such User to the fullest extent permitted by law.  

VI. PUBLISHED USER-GENERATED CONTENT

The term “Published User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Site by you, including but not limited to all uploaded 3D designs, 3D Models, 3D files, pictures of any objects, pictures of any model, comments and reviews on the Site. All User-Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe, or infringing, on any Intellectual Property rights. Intellectual Property rights mean copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right. Treatstock reserves the right (but have no obligation) to review any User Content, investigate, and/or take appropriate action against you in our sole discretion if you violate these Terms and Conditions, or otherwise create liability for us or any other person. Such acts may include removing or modifying your User Content, terminating your Company Account, and/or reporting you to law enforcement authorities.  

Treatstock has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content. Opinions expressed in the User Generated Content are not necessarily the opinion of Treatstock.  

All User Generated Content including 3D Models, which are referenced below, by submitting User Generated Content through the Services or Site, you hereby do and shall grant us a worldwide, non-exclusive, royalty-free, fully paid, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Generated Content in connection with the Site, the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of the Site or the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party Sites and feeds).  

You also hereby do and shall grant each User of the Site and/or the Services a non-exclusive license to access your User-Generated Content (except 3D Models which is described below) through the Site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Generated Content.  Every time you publish your 3D Models on the Site, Treatstock Commercial License grants a limited use of copyrighted material by others which can be found in Appendix A.

For clarity, the foregoing license grants to us and our Users does not affect your other ownership or license rights in your User Generated Content, including the right to grant additional licenses to your User Generated Content, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third-party rights, including without limitation, any privacy rights, publicity rights, copyrights, contract rights, or any other intellectual property or proprietary rights.  

You also hereby do and shall grant each user of the Site, the Applications, or the Services a non-exclusive license to access your User-Generated Content through the Site, the Applications or the Services, and share your User Generated Content on blogs and social media.  

Treatstock is not obligated to backup any User Content and User Content may be deleted at any time. You are solely responsible for creating backup copies of your User Content if you desire. 

You agree not to use the Site or Services to collect, upload, transmit, display, or distribute any User Content:  

  • that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, design rights, privacy rights, right of publicity, or any other intellectual property or proprietary right;  
  • that is unlawful, harassing, abusive, tortuous, threatening, harmful, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, sexually explicit, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual, promotes illegal activities or contributes to the creation of weapons, illegal materials or is otherwise objectionable;  
  • that is harmful to minors in any way; 
  • that is in violation of any law, regulation, or obligations or restrictions imposed by any third party. 

Automatically Generated Content. Treatstock reserves the right to collect data about Site Users in order to improve User experience. In particular, this includes (i) model images rendered in different colors and from different angles, (ii) the calculation of model weight and sizes for various 3D printers.  

VII. PRICE 

The price quoted on the Site consists of the Printing Fee, Author’s Fee, Delivery Fee, Service Fee, and additional taxes if applicable, and is shown in the currency selected by the Visitor. 

All prices are indicated in corresponding currencies. If the User does not choose to pay in the shown currency, the currency conversion will be handled by our payment service provider.  

Because every Fee is denominated at a currency specified by the Author, the Manufacturer, Delivery service and Treatstock, Treatstock reserves the rights to set prices in the currency specified by the Visitor using the exchange-rate or cross-rate at Treatstock’s sole discretion.  

The price quoted on the Site includes shipping costs, Sales Tax or VAT (if applicable) but excludes import duty or taxes if applicable. However, duty, tax and brokerage fees may be levied upon importation, depending upon the destination country of your order. Shipping charges indicated by us are only for the carriage of your order and do not include these additional charges. You may contact the customs authority of the destination country of your order to learn more about the applicable duties and taxes. The amount of the import tax is determined by the classification of the traded product, and this is done based on a code which will be indicated on the shipment document, which is known as an ‘Intrastate Code’. Combined import duty and tax are typically 5-20% of the total order value. In some cases, an additional brokerage fee may be levied by the carrier. 

Treatstock reserves the right to change the prices of the products and services shown in the gallery published on the Site, as well as the prices indicated for personalized orders, at any time. 

VIII. CHOICE OF PRODUCT

By ordering a product, the User confirms that the product is not subject to any licensing restrictions, certifications, or any other regulations or rules that prohibit its production or use. The User shall be exclusively liable for any breach for any licensing restrictions, certifications, or other regulation or rules that prohibit its production or use. Treatstock disclaims any liability foregoing.   

When selecting products, the Visitor acts at his/her own risk. Treatstock, the Author, and the Manufacturer are not responsible for the choice of the Customer, fitness for purpose or expectations, the applicability of the product for any purpose, or the use of products in any region.  

In order to improve User experience, we are trying to show every 3D Model in different colors; however, the images of 3D Model from certain angles may be in one color. 

To protect the intellectual property rights of designers, Treatstock does not display the actual files in the 3D viewer. Instead, a series of images of the files are used to replicate what the Model will look like.

IX. ORDER  

The Site detects the IP Address of the Visitor to determine the geographic location of the Visitor. This information is used to suggest Printers that are close, or within proximity, to the Visitor's physical location. The Visitor may easily change his/her location by specifying the name of the city where he/she is located. 

While browsing the Site, the Visitor may choose the 3D Model or KIT (a set of separate parts to be assembled). The 3D Model will be shown on the image in a material and color chosen by the Visitor. The Site will then try to find a printer service that may print the 3D Model in that material and color. 

The Site shows the cost to 3D Print the chosen Model and the list of available print services that are nearby. This price will include the Author’s fee as well. The Visitor may select a print service and proceed to checkout. 

During the checkout process, the Site allows the Visitor to select a delivery method, including all the necessary information; at the final stage, the Site shows the total cost including all Fees and applicable Taxes. 

The Visitor agrees to the Terms and Conditions, and pays for the Order using the chosen method.  

Treatstock sends the Order for execution to the Manufacturer that the Visitor has selected, identifying the material, color, and the cost of printing based on our calculation. 

Treatstock reserves the right to reject the Order with or without explanations, and refund the money fully or partially to the Account from which it was paid, with or without compensation to the Author or the Manufacturer, by our sole discretion. 

X. PAYMENTS AND BILLING 

Treatstock accepts payment via most credit and debit cards, including VISA, MasterCard, American Express, Discover, JCB, and Diners Club. PayPal is also supported.

When the User authorizes a payment using credit/debit card, the payment is pending for a maximum period of 8 days. When the Order is accepted by the Manufacturer, these funds are transferred to our account and only then will the Order be processed. This process is managed by our payment solution partners Braintree and Stripe.

When the User authorizes a payment using Alipay, the funds are transferred to our account at the moment of authorization.

In the event that the Manufacturer cannot process your order, we will fully return your money back to your card or account. 

In the event that we determine that the 3D Print is not of sufficient quality, we may fully or partially return the money back to your card or account based on guidelines of Purchase Protection Policy.

If the Manufacturer has accepted an order, but for some reason wants to cancel it, the Manufacturer must contact customer support to do so. If the Manufacturer cannot fulfill the order for any reason, Treatstock may change the Manufacturer to complete the order. The customer must agree that chosen Manufacturer can be changed by Treatstock when placing the order. If the customer does not agree to change the Manufacturer in the event that the Manufacturer cannot process the order, Treatstock will return your money in full to the card or bank account that was used to place the order.

XI. DELIVERY

The Manufacturer may choose the Pickup delivery method if available. 

The Manufacturer may choose the independent delivery services. In this case, the Manufacturer sets the price for delivery, and Treatstock will include this price to the total cost for the Customer. 

The Manufacturer may choose that he is willing to work with independent delivery services such as UPS, USPS etc. using Treatstock integration.  

In this case, Treatstock sets the price for delivery at its sole discretion and includes this fee to the total cost for the Customer. It may not match the price of public usual delivery service, because at the time of ordering the exact parameters of the 3D print and possible services is not yet known and Treatstock takes on the associated risks. 

In this case, Treatstock takes the Delivery Fee, finds and pays for real service delivery suitable at the time of the finished printing 3D model, and provides the Manufacturer with the ability to print labels for delivery.

Manufacturer shall pack 3D Print for delivery if applicable.

XII. PURCHASE PROTECTION AND RETURN POLICY

Treatstock allows the Customer to cancel their order and return money in full before the 3D Print has been started. After the 3D Print has been started, the Customer may not cancel their Order. 

Since the product is custom made, we will refund the money only in the case of fault or defect of the 3D Print, or incase of non-delivery of the 3D Print within a reasonable time. 

Treatstock reserves the rights to delay payment to the Author and the Manufacturer until the Customer confirms an acceptable quality of the 3D Print. 

If the Customer has not registered a complaint with Treatstock within 14 days after purchase, Treatstock assumes that the quality is acceptable. We do not accept claims after 14 days after delivery. 

After receiving the 3D Print and prior to using it, the Customer must ensure its quality, in case the quality does not satisfy set requirements. The User must immediately let us know and attach photos of the 3D Print and original packaging. Treatstock will not refund any payments for 3D Prints that have been used. The User shall be ready to return the 3D Print together with original packaging if we ask to do so. The Customer is responsible for returning the 3D Print, including any shipping costs. 

Upon the receipt of a complaint from the Customer, Treatstock may terminate the Order and refund money to the Customer at its sole discretion. Alternatively, Treatstock may request the Manufacturer to print and deliver the 3D Print once more at their own cost or use another solution to resolve the problem. 

Treatstock reserves the rights to seek indemnification for damages from any party who violated this agreement.

XIII. QUALITY POLICY  

3D Models are not considered defective if:

  • There are visible lines, to the naked eye, from layers after printing.  
  • There are traces of surface treatment due to the support structures which were used during printing.   
  • The presence of thin filaments on the surface of the printed object.  
  • The internal structure can be visible through the glimpse of light.  
  • Traces of lines where the printer goes from one layer to the next layer.
  • Visible distinct lines on the bottom surface of the 3D object.

3D Prints are considered to be defective if: 

  • Top surfaces are not closed properly or come out bumpy.  
  • Irregular circles: Circles come out misshapen and lines are not properly touching.  
  • Corners of the 3D Print lift and detach from the platform.  
  • Parts of the 3D Print shift along the X or Y axis.  
  • 3D Prints gradually lean over.  
  • Under extrusion.  
  • Parts of, or entire walls of the print are not fused and touching.  
  • The lowest parts of the print appear to shrink before reaching the proper dimensions.  
  • First layer not sticking / Parts are coming loose.  
  • Stringing: Unwanted strands of plastic span across the print.  
  • Waves/shadows appear in the print.  
  • Ugly overhangs: The lower surface of overhangs come out ugly.  
  • Lines are overly visible or spaced apart on the first layer.  
  • Very thin strands of plastic appear on the surface of the print.  

Post-processing rules of 3D prints:  

  • Despite the fact that 3D printing parts are produced from the filament using FDM-technology, the surface of the final product cannot be expected to be perfectly smooth. To improve it, the following methods are suggested:  
  • Print with the highest resolution possible for the printer (For example, the resolution of the Ultimaker’s 2 is 20 microns - 0.02 mm). The final 3D Print will be the smoothest one, but such settings may result in different printing defects and significantly lengthen the time of printing.  
  • Post-processing. The surface can be smoothed out by sanding it with sandpaper or refining it with a needle-file, however, you should be cautious.  
  • Treatment with different solvents. The surface can be smoothed out perfectly by using solvents, such as acetone for ABS-plastic or Dichloromethane for PLA-plastic (relatively toxic). The Model can be dipped into a container with a solvent or treated with the vapor.  
  • However, it is important to keep in mind that solvents can dissolve the outer layers of the 3D Model more than is necessary, thus ruining it.  
  • Keep in mind that when working with solvents one has to be extremely careful.  All work must be carried out in a well-ventilated room.  Also, one should use safety equipment to protect eyes, respiratory organs, and skin.  

Rules for model Authors to have printable 3D Models: 

  1. Thin elements 
    When printing thin elements, the following should be considered: 
    • The size of the thinnest elements should not be smaller than the diameter of the nozzle of the printer. Otherwise, these elements would not be printable. 
    • The wall thickness (including the upper and lower walls) of 3D Print should exceed the height of a single layer by at least 2-3 times (ideally by 4-6 times). If the wall thickness is smaller, the strength of the walls significantly reduces and there may be visible gaps between the layers. 
    • When performing the post-processing procedure of small parts one should remember they may become less visible or disappear altogether. Treating such small parts must be done with great caution. 
    • It is difficult for some Slicers (Cura) to build support structures for small parts. This problem can be avoided by increasing the density of building support structures, or by using several slicers to generate support structures. 
    • The level of detail of the model deteriorates with its decreasing size when scaling. Some elements of the model are well reproduced when the size of the Model is large, while the same elements cannot be printed as well on a smaller version, that is why they should be deleted or modified. It is necessary to pay great attention when preparing for printing all models subjected to scaling. 
  2. What to do with support structures  
    • Support structures are necessary for printing elements of the model that are overhanging.  
    • One can print without support structures with the angle of no more than 60-70 degrees. Keep in mind print quality may decrease slightly.  
    • The number of support structures can be reduced by simply placing the model at a different angle. For example, a flat object lying on the horizontal plane of the table will be printed a lot faster than standing vertically.  
    • In some cases, one can print without any support structures, simply by dividing the model into several parts.
    • Keep in mind that support structures can ruin the appearance of the 3D model surface, so it is better to place the model at such an angle that support structures would be created in places that are not visible, or in such places that can be easily treated or removed.  
    • Reducing the number of support structures will contribute to a better printing process. It will reduce the amount of filament required for printing and time, thus reduce its cost.  
    • Positioning relative to the print table glass  
    • When positioning the 3D Model relative to the working surface of the printer the following should be considered:
      • Changing the angle can significantly reduce (or increase) the amount of support structures required to build the 3D Model. For example, the overhanging element of the 3D Model can be avoided by placing the vertical Model horizontally.  
      • The strength of the 3D Model can be increased by placing the model so that the area with the greatest load are arranged perpendicular to the printed layers, and not parallel to them.  
      • The quality of the pattern with circle elements can be increased by placing the 3D Model so that it is printed horizontally. In some cases, the circles of the vertical seal can lead to their deformation (instead of circular holes — ellipses will be obtained).  
  3. The size of the 3D Model 
    When selecting the size of the Model the following should be considered:
    •  The maximum size of the Model for any 3D printer is usually determined by its build volume (for example, the build volume for the Ultimaker 2 is 230x225x205 mm). 
    •  It is possible to print a larger size Model if the Model is divided into several parts (each of which can be placed in the build volume), and print them separately and connect or glue them together.  
    • The printer does not print objects thinner than the diameter of the nozzle. In other words, the minimum size of the Model should not be less than the diameter of the nozzle. To ensure the strength and stability of the structure, the optimum thickness of the walls of any Model should be 2-3 times the diameter of the nozzle.

Packing standards: 

  • Use sturdy and undamaged boxes with all flaps intact.
  • Use double-wall boxes for heavier items.
  • Wrap items individually with cushioning material and center them in cartons away from other items and away from the sides, corners, top, and bottom of the box. Use adequate cushioning material.
  • Place items that might be damaged by normal handling, such as soiling, marking, or application of adhesive labels, in a protective outer box.
  • Use fillers to fill void spaces and prevent movement of goods inside the box during shipping.
  • Use the H taping method for sealing your package. Close and tape the inner box using the H taping method. This will help prevent accidental opening.
  • Restrict product movement inside the box using filler like crumpled newspaper, loose fill peanuts, or other cushioning material.
  • Ship fragile products individually, wrapping them in a minimum 3" thickness of air-cellular cushioning material.
  • Fill any void spaces with more cushioning material.
  • Wrap all items separately
  • Use strong tape designed for shipping
  • Use a single address label that has clear, complete delivery and return information

If you have any questions regarding a possible printing defect, please contact us using the contact form with a good quality image of the 3D Print attached.

 

XIV. THIRD PARTY SERVICES

The Site may contain links to other sites and services, or include special I-Frames from other sites and services. We are not responsible for the content and availability of these sites and services. Each of these services has its own terms and conditions, please read them carefully. 

In some cases, to provide the functions of a Site we can transfer data to other sites and services, and this data may include personal information (or PII). We transfer only the necessary information and require such services to carefully handle this personal information, but using our service you agree with the possibility of such a transfer. 

Third Party Analytics. We have engaged Inspectlet to analyse the activities of visitors to this website, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy.

Includes but not limited to the subject to change.

XV. COPYRIGHT INFRINGEMENT

If you believe that any material on the Site is in violation of any copyright or other Intellectual Property rules or laws, please send a notice of copyright infringement containing the following information to us:  

Identification of the work or material being infringed; 

Identification of the material that is claimed to be infringing, including its location, with sufficient detail so that Treatstock is capable of finding it and verifying its existence;  

Contact information for the notifying party (the "Notifying Party"), including name, address, telephone number and email address; 

A statement that the Notifying Party has a good faith belief that the material is not authorized by the intellectual property owner, its agent or law; 

A statement made under penalty of perjury that the information provided in the notice is accurate and that the Notifying Party is authorized to make the complaint on behalf of the copyright owner; 

A physical or electronic signature of a person authorized to act on behalf of the owner of the intellectual property that has been allegedly infringed. 

In all cases, if you do not receive a response from Treatstock within 10 days of submitting a complaint, please contact Treatstock again to confirm that we received your original complaint. As you may know, spam blockers sometimes reject important emails from unknown parties and delivery of physical mail may be delayed without notice due to any number of unforeseen circumstances. 

Please note that any person who knowingly and materially misrepresents that there is an infringement may be subject to liability for damages. 

In an effort to be transparent in removing or restricting access to user-uploaded content, Treatstock may make public any notices of infringement received (with personal contact information removed). This may include posting the notice to a public-facing Site, among other methods. 

After removing or disabling access to the material or Content pursuant to a valid infringement notice, Treatstock will immediately notify the user responsible for the allegedly infringing material that it has removed or disabled access to the material. 

Treatstock reserves the right, in its sole discretion, to immediately terminate the account of any member who is the subject of a valid infringement notification. 

If you believe you are the wrongful subject of an infringement notification, you may file a counter-notification with Treatstock by providing the following: 

The specific URLs of material that Treatstock has removed or to which Treatstock has disabled access. 

Your name, address, telephone number, and email address. 

A statement that you consent to indemnify Treatstock against any copyright infringement claims that arise from the material. 

The following statement: "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled." 

Your signature. 

Upon receipt of a valid counter-notification, Treatstock will forward it to the Notifying Party who submitted the original infringement complaint. The original Notifying Party (or the intellectual property owner he or she represents) will then have ten (10) days to notify us that he or she has filed legal action relating to the allegedly infringing material. If Treatstock does not receive any such notification within ten (10) days, we may restore the material to the Services. 

XVI. COMMUNITY POLICY

Treatstock would like to offer an access to worldwide community pages for new and developing technologies such as 3D design and 3D printing. We’ve created these community pages to help the participants to bring their creations to life, inspire each other, share knowledge, discuss ideas and encourage a new interest in 3D designing and printing. The purpose of this policy is to ensure that all members of the Treatstock community have the ultimate experience.

This policy describes the activity of members of the community, in any forum, reviews, mailing list, Site, correspondence, or public messages. In order to avoid communication issues there are a few ground rules to follow.

  • Be considerate. Community pages may not be used to harass other members of the community. Offensive comments cannot be posted on community pages.
  • Be patient. Unsafe, harmful, dangerous or Any threats of violence against others or promotion of violence or illegal activity cannot take place within community pages.   
  • Be respectful. Be respectful towards other members. We all have our own opinion, but disagreement is no excuse for poor behavior. It's important to remember that a community where people feel uncomfortable or threatened is not a productive one.   
  • Be nice. Respect other members’ privacy. You cannot share any private or personal information that should not be shared in public areas of the Site.   

XVII. INDEMNIFICATION 

You hereby agree to indemnify and undertake to keep Treatstock and its affiliates, distributors, suppliers, contractors, and their employees unharmed from and against any liabilities, losses, costs, damages, and expenses (including without limitation legal expenses) arising from or relating to, any claims that you have breached in the provisions of these Terms and Conditions.  

XVIII. LIMITATION OF LIABILITY 

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT TREATSTOCK SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COMPENSATORY, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF INCOME, PROFITS, CONTRACTS, DATA, OR OTHER INTANGIBLE LOSSES OF ANY KIND WHATSOEVER RESULTING FROM THE USE OF, OR INABILITY TO USE THE SERVICES.  

IN NO EVENT SHALL TREATSTOCK OR OUR DIRECTORS, EMPLOYEES, PARTNERS, AFFILIATES OR SUPPLIERS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT, HOWEVER ARISING, INCLUDING NEGLIGENCE.    

FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH OUR SITE INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.  

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  

XIX. APPLICABLE LAW

These Terms and Conditions shall be governed by the laws of the state of Delaware, USA, without regard to the conflicts of law principles thereof that would apply the law of any jurisdiction other than Delaware, USA. Any and all disputes arising from these Terms and Conditions, including disputes relating to the validity thereof, and any disputes related to the use of the Treatstock Services or Site, or relating to the products ordered and delivered, shall be brought in the federal and state courts located in the state of Delaware, USA. The United Nations Convention on the International Sale of Goods shall not apply to the Treatstock Services or Site, or relating to the products ordered and delivered.  

XX. MISCELLANEOUS

Force Majeure. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation. 

Assignment. These Terms of Service are personal to you, and are not assignable, transferable, or sub-licensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent. 

Agency. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Service and neither party has any authority of any kind to bind the other in any respect. 

Notices. Unless otherwise specified in these Term of Service, all notices under these Terms of Service will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Electronic notices should be sent using the contact form.  

No Waiver. Our failure to enforce any part of these Terms of Service shall not constitute a waiver of our right to later enforce that or any other part of these Terms of Service. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Service to be binding, we must provide you with written notice of such waiver through one of our authorized representatives. 

Headings. The section and paragraph headings in these Terms of Service are for convenience only and shall not affect their interpretation. 

Feedback. Since we always want to further improve our Services, we welcome all comments, suggestions, recommendations, and feedback (collectively, the “Feedback”). You hereby grant to us a world-wide, royalty-free, irrevocable, perpetual license to use and otherwise incorporate any Feedback in connection with the Services. 

Use of "cookies". You agree that when you visit the Site 'cookies' may be installed on the hard disk of your computer.  

No Support or Maintenance. You acknowledge and agree that the Company will have no obligation to provide you with any support or maintenance in connection with the Site. 

XXI. COPYRIGHT/TRADEMARK INFORMATION

Copyright © 2015, 2016 Treatstock, Inc. All rights reserved. All trademarks, logos and service marks ("Marks") displayed on the Sites are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks. 

XXII. CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions or the Services, you can contact us using the contact form.

 

Appendix A

 

Commercial License

1. Definitions

Site: the Site offered by Treatstock at https://www.treatstock.com refers to the Treatstock Site, API’s, software applications or any approved means or utility either currently in existence or in the future; the software and source code used by Treatstock to provide such services; user interface layouts, designs, images, text, knowledge base articles, program offers; site information provided in reports (such as popular keyword searches); and all other intellectual property protected under copyright, trademark, patent, publicity, or any other proprietary right.

Treatstock: includes Treatstock, Inc. and all licensed affiliates and partners.

Visitor: registered or unregistered User who is browsing the Site.

User: an individual or a legal entity making use of the Services that are offered through the Site.

Account: User's registration record on the Site.

3D Model: 3D printable file supplied by the User.

3D Print: 3D model turned into a physical object by a 3D printer.

KIT: a set of separate parts to be assembled.

Author: the User who supplies a 3D Model for Treatstock.

Manufacturer: the User who operates a 3D printer and offers 3D printing services through the Site.

Order: An order placed by the User through the Site for any 3D Print job with the selected Manufacturer to turn the Author’s 3D Model into the 3D Print upon receiving payment for the Author, Manufacturer, Service and Delivery Fees.

Customer: any User that uses the Site to Order a 3D Model or 3D Print.

Product Page: is the product page or interface that displays the 3D Model assets available for Order, typically on the Site www.treatstock.com

Delivery Service: third party services used for delivery of a 3D Print from a Manufacturer to a User.

User Content: 3D Models, images, videos, text, or any other content that the User submits to the Site.

Author Fee: the total fee due to the Author for use of their 3D Model in an order.

Printing Fee: the total fee due to the Manufacturer for the printing services, including the start-up and material costs of each individual printing job and the costs of the material used to produce the 3D, as offered by the Manufacturer on the Site.

Service Fee: the fee due to Treatstock in consideration for the Services provided by Treatstock and any applicable taxes.

Delivery Fee: Any fee due and owed to any party related to services regarding the delivery of a 3D print from a Manufacturer to a Customer.

Services: The services offered by Treatstock through this Site.

Intellectual Property: Any copyright, patent, trademark, trade secret, right of publicity, or any other proprietary right throughout the world.

2. Parties

2.1. This License Agreement is made effective between Author, Customer, and Manufacturer upon making a purchase of any 3D Model product from the Site.

2.2. By purchasing any 3D Print of the 3D Model published under this License Agreement (or set of 3D Models such as a KIT ) from the Site, Customer agrees to these Terms of License Agreement.

3. Rights Granted

3.1. Author represents and warrants to have the right to grant, an irrevocable, non-exclusive, worldwide license to reproduce, prepare derivative works of, turn into physical objects, incorporate into other works, and otherwise use any 3D Model or KIT selected by a User in using the Site.

3.2. Author grants the Manufacturer, selected by the User during the placement of an Order, an irrevocable, non-exclusive, worldwide license to copy, prepare derivative works of (including, but not limited to making “Slices”), and reproduce in physical form any 3D Models or sets of 3D Models (KIT), solely for the purposes of printing and processing a selected Order.

3.3. Changes to 3D Models with the possibility to print.

3.4. Manufacturer shall print the exact amount of 3D Prints of the selected models described in Order.

3.5. Manufacturer shall destroy all defective parts, or unsuccessful attempts to print any Model.

3.6. Manufacturer shall destroy all digital copies of Author’s 3D Model included in the Order, including all derivative work and trace logs, after finishing or if the Order is canceled within one day .

3.7. Author grants the Manufacturer who prints the 3D Model the right to take photos and video of the 3D Print and upload them to the Site in order to ensure quality, or to improve the User experience, or for advertising purposes.

3.8. Author grants the Customer the right to use the 3D Print in any manner at their own discretion and at their own risk (including but not limited to commercial use, sales, rentals, photo or video compilations, etc.), except if the Customer may not use an Order to reproduce the original digital 3D model (for example, “3D scan” or “3D photo”) is prohibited.

4. Royalties and Fees

4.1. Author, after publishing the 3D Model in accordance with these Terms of License Agreement, specifies a price for a single item of the 3D Model or a KIT.

4.2. In order to use the rights described in the Clause of this Agreement entitled; “Rights Granted”, the Customer must pay the Author, using the Treatstock Site, a fee in the form of royalties in the sum of the item price specified by the Author and multiplied by the number of ordered 3D Prints (in the case of the KIT - the KIT price multiplied by the quantity ordered KIT).

4.3. The above payment process is completed through the regular Order Payment on the Site. The Author promises not to use any other methods of accepting payment from Treatstock customers for Treatstock orders, except for payment through the Site.

4.4. In the case that the price specified by the Author is different from the currency that is used to process the order, Treatstock will use exchange rates at its sole discretion and set prices for Customers corresponding with an amount in the currency of the order.

4.5. Defective attempts to print are NOT payable.

5. Termination

5.1. Author can stop new agreements by removing the 3D Model from publication on the Site

5.2. Termination of new agreements means that no new order with this 3D Model can be made. All rights for already made orders remain after the termination of the agreement. For example, the Manufacturer must finish printing and processing orders containing models that have been removed from publication, in the case that the order was made before the model was removed from publication.

5.3. The license rights granted under this Agreement will immediately and automatically be terminated without notice if you fail to comply with any term or condition of this Agreement. Upon notice of termination, you must destroy all copies of 3D Models.

6. Refunds

6.1. This agreement is for orders that have already been made. It is non-refundable by Author’s initiative. An Author cannot revoke the right to print the order.

6.2. If the Manufacturer claims that they cannot print an order for any reason, or they prove that while trying to print an order that it is defective, Treatstock reserves the right to cancel the order. In that case, the Author’s royalty will not be paid.

6.3. Refund by Customer’s initiative

7. Tax

7.1. Author understands and agrees that they are solely responsible for determining their applicable tax reporting requirements and any applicable taxes for the services they provide to Users through the Site.

7.2. Treatstock reserves the obligation to act as withholding US tax agent for non-US Users and entities. Author may see withholding percentage in a specific area of the personal account after filling tax information form .

7.3  In order to withdraw your earnings from Treatstock account you will need to submit your tax information and log into your PayPal account.

7.4 If you are a non-US designer and do not provide a W-8BEN, we are required under US tax law to treat you as a US person and withhold 28% from income tax and send it to the IRS. This also applies to persons who have not furnished their taxpayer identification number (TIN) in the manner required such as missing or incorrect information. This is known as "backup withholding."

7.5 Treatstock acts as a third party settlement organization that is responsible for reporting the gross reportable transaction amounts paid to participating payees in their network. This information can be found here.

If you are a non-US taxpayer, you will have to provide Form W-8BEN until or unless you complete the necessary paperwork to withdraw your earnings from Treatstock account. A separate form (W-9) is applicable for US Authors.

8. Notices

8.1. This is NOT an agreement of ownership.

8.2. This license is non-transferable.

8.3. You may not rent, lease, sublicense, distribute, lend or transfer Author’s digital 3D Models, or any copy or portion of 3D Models, without prior written consent from the Author. You are granted only the rights expressly stated in this Agreement, and you may not use 3D Models for any other use.

8.4. The author can publish his or hers 3D Model for the total cost of $0 but the copyright will always reside with the author.

8.5. If you do not agree to the terms, you are not permitted to use 3D Models.

8.6. Purchasing the rights to print 3D Models as prescribed in this agreement does not allow resale of digital 3D Models parts.

9. IP rights and Trademarks

You acknowledge and agree that 3D Models listed on the Site and its permitted copies, and the trademarks associated with the Site, are the intellectual property owned by their respective owners. 3D Models or any other User Content on Site are protected by Copyright Laws including without limitation, by United States Federal Copyright Law, respective State Intellectual Property Law, international treaty provisions, and applicable laws in the jurisdiction of use.

10. Warranty

Treatstock warrants that the printed product will substantially meet the features of the ordered 3D Model within the limitations of the current 3D printing technology. Treatstock does not guarantee that any 3D Model can be applied for any particular purpose. For any real-world application the user shall use the 3D Models at his/her own risk.

11. Disclaimer

THE SITE AND THE SERVICES ARE PROVIDED IN THE FOREGOING PARAGRAPH "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TREATSTOCK CANNOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SITE. TREATSTOCK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

EXCEPT FOR THE FOREGOING LIMITED WARRANTY, AND FOR ANY WARRANTY WHICH MAY NOT BE LIMITED OR EXCLUDED BY LAW APPLICABLE IN YOUR JURISDICTION, TREATSTOCK MAKES NO WARRANTIES, CONDITIONS, REPRESENTATIONS OR TERMS, EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE AS TO OTHER MATTERS, INCLUDING WITHOUT LIMITATION, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, INTEGRATION, SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

12. Limitation of Liability

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT TREATSTOCK SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COMPENSATORY, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF INCOME, PROFITS, CONTRACTS, DATA, OR OTHER INTANGIBLE LOSSES OF ANY KIND WHATSOEVER RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICES.

IN NO EVENT SHALL TREATSTOCK OR OUR DIRECTORS, EMPLOYEES, PARTNERS, AFFILIATES OR SUPPLIERS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE.

FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH OUR SITE INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Possible changes

13.1. Treatstock reserves the right to make changes to the Site, the Services, Agreement and the Terms and Conditions at any time. Such amended Agreements will apply to new purchases made on Site after the date of its application.

13.2. Any amended Agreement shall be effective upon posting on the Site or through some other reasonable means of communication. Treatstock will take reasonable efforts to post notices at least one day before making any changes to this Agreement. Please check the Agreement published on this Site regularly to ensure that you are aware of all the terms governing the Site and the Services.

13.3. Leaving models published after the change agreement is agreed to publish them on the new agreement. If you do not agree - remove your 3D models from publication.

14. Applicable Law

These Terms and Conditions shall be governed by the laws of the State of Delaware, USA, without regard to the conflicts of law principles thereof that would apply the law of any jurisdiction other than Delaware, USA. Any and all disputes arising from these Terms and Conditions, including disputes relating to the validity thereof, and any disputes related to the use of the Treatstock Services or Site or relating to the products ordered and delivered, shall be brought in the federal and state courts located in the State of Delaware, USA. The United Nations Convention on the International Sale of Goods shall not apply to the Treatstock Services or Site or relating to the products ordered and delivered.

15. Contact Information

If you have any questions regarding these Terms and Conditions or the Services, you can contact us by sending an email to support@treatstock.com.